Shipments of equipment purchased through www.basketballhoopsales.com typically come via freight carriers. It is the customers responsibility to inspect the equipment for damage before the driver leaves the delivery location. Damage MUST be noted upon receipt. We do not get ‘concealed damage’ coverage due to the nature of the products. This is mostly important for the BACKBOARD to make sure it hasn’t been damaged during transit.
FOR YOUR CONVENIENCE ALL SHIPMENTS ARE SCHEDULED TO BE DELIVERED WITH LIFT-GATE SERVICE. That drops the pallet on the street. The freight company is not obligated to move it into your garage or backyard. Like anything, a $10 gratuity to the driver will get you their best effort if you know you are going to ask them to move the pallet a distance. Most boxes can be broken off the pallet and moved by 2-3 guys.
I will provide receiving instructions when I email you tracking information for your shipment. Unless a delivery is clearly destroyed, I would encourage you to receive everything and just document the damage at the time of delivery; note what you are receiving as damaged and take pictures. I will get it squared away with you from there. I will never ask you to accept anything that is not to your satisfaction.
Tom Nicotera, cell 858-692-1532